Michael Bertoni
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User Experience

Apple User Experience

This process allows us to manage multiple projects simultaneously while consistently delivering outstanding results that align with AppleCare Business and Engineering objectives. Collaborating with the Apple Human Interface Design team provided valuable corporate guidance.

 

DESIGN PROCESS

APPLE UX design journey that follows a clear, logical process

The development of a cloud-based diagnostic engine for customers and technicians worldwide, accessible across multiple devices, began with a design approach that evolved through iterative phases, guided by objectives set by AppleCare Business.

 

Connecting all devices for seamless solutions

Multiple device footprints, assets, system requirements all contribute to a consistent voice.

 

UX SCHEDULE

UX PROCESS

UX OBJECTIVES

TEAM COLLABORATIVE SESSIONS

UX STORYBOARDS

ITERATION IS CONSTANT

 

UI/UX Design wireframes for concept design phase

Low-fidelity wireframes for on-device UX solutions facilitate iterations easily and dynamically, allowing all ideas to be tested within this phase.

 

UI/UX Design wireframes for final design phase

High-fidelity wireframes for on-device UX solutions, with pixel-perfect precision, deliver a holistic view and serve as a guide for prototyping, iteration, and milestone approvals from stakeholders.

 

Pixel perfect design solutions

Final approvals are made using on-device prototypes or presentations during work sessions with team members. These mock-ups provide a high-quality representation for developers to assess the effort required to create a working demo for stakeholder milestone approvals.

design solutions

Select a solution below to view the details.

Vision Pro Solution

macOS Solution

iOS Solution

iOS Solution with Illustrative Banners

iOS Solution with Instructions for Interactivity

Apple Watch localized solutions for technicians worldwide

 

Iconography

Select a solution below to view the details.

Icons for various diagnostic Apps

SF Symbols created for iOS diagnostic App

Icon language for cloud-based diagnostic web App

 

Accessibility Design

Designing for Accessibility is crucial for ADA compliance

Apple Design & Legal strongly advocate in ADA compliance

 

User Assurance Testing (UAT)

User testing gives real-time feedback for important iterations

Testing on all device footprints is vital for consistency

Localization testing for our worldwide users